The Operational Delivery Profession (ODP) makes up over half of the Civil Service workforce and is critical to delivering services and support to citizens across the UK and abroad.

At the Department for Transport (DfT), our Operational Delivery professionals are all types of people from all walks of life. What unites them is their passion for making things better for the public. We know we can always rely on our Operational Delivery professionals to provide efficient services to improve outcomes for the country, and at DfT, that is never undervalued.

This is an exciting time to join us because we’re at the forefront of creating an excellent digital service to our customers. We’re transforming our traditional paper-based transactions into new and exciting IT-driven solutions, and we need our staff to adapt while we take exciting steps into the future.

What you could be doing

Would you like to work in a customer-focused environment? We need effective leaders who are confident and inspiring, as well as high-performing and committed people who are willing to follow their lead. We take pride in our Operational Delivery professionals being the public face of government.

As an Operational Delivery professional at DfT, you’ll often be working at a fast pace, with plenty of opportunities to influence how we deliver services across our business and make a difference to the experience of our customers.

You’ll be serving the public from the front line, or in any role that supports those with public-facing roles. This could be in large contact centre operations, or in small customer-facing workplaces.

If you are interested in seeing how you can help the public first-hand, become one of our valued faces and join DfT’s diverse workforce in continuing to provide the very best customer service for citizens we interact with every day.

What our Operational Delivery professionals say

Christian Jones, Vehicle Examiner at DVSA.

Christian Jones, Vehicle Examiner, DVSA

“I really like the variety of being a vehicle examiner. One day I can be carrying…”

Della Read, Enforcement Delivery Manager at DVSA.

Della Read, Enforcement Delivery Manager, DVSA

“I am one of ten Enforcement Delivery Managers (EDM)…”

Dilshad Mahmud, DVSA member of staff, smiling among colleagues at the office.

Dilshad Mahmud, Technical Team Leader, DVSA

“There are many things I value about working at DVSA, including having…”

Does the Operational Delivery Profession sound like the opportunity you have been waiting for? Visit Working for the Department for Transport to see what vacancies we currently have available. We look forward to welcoming you on board.