How long have you worked for the MCA?
I’ve worked for the MCA twice now, my most recent stint is 8 years in 3 different roles. Before that I lived and worked in New Zealand as a Service Desk Manager helping companies across the APAC region.
Can you briefly describe your job role?
As a Senior IT Service Manager, I oversee approximately 13 blue light support contracts. This involves ensuring we obtain the best value for money out of our suppliers, writing project briefs, identifying service risks and working very closely with the HMCG Technical Teams.
What led you to join the MCA? What was your career trajectory up to your current role?
I studied IT at Southampton City college which eventually led me into an enjoyable six years cruising around with Carnival UK.
As a volunteer for St Johns ambulance, I was also toying with the idea of moving away from IT into one of the Emergency Services. I searched MCAs job website seeking a helicopter winchman role (a dream job). Unfortunately, I quickly realised that demanding role involved a lot more work and qualifications than just being an adrenaline junky who volunteers for St Johns!
However, whilst looking I also noticed an IT Service Desk Co-ordinator position, I successfully applied and so the story goes..
What does a typical workday look like for you?
Mike Tyson said, “everyone has a plan until they get punched in the face”. Working in IT Operations is not quite as violent, but it certainly keeps you on your toes!
My typical day involves engaging with Service owners, working with business relationship managers, processing contract renewals, highlighting service risks, undertaking service reviews as well as assisting with BAU Incident, Problem, Change and Release Management activities.
What do you enjoy the most about your role?
Apart from lunchtime and Friday home time😉it’s about making a difference and seeing things improve. If I can find a problem such as a service risk and work towards some solutions by getting the best out of the right people, then I’ve had a good day.
What do you feel makes the MCA stand out as an organisation/ employer?
We are the UK’s only National Emergency Service, this has bragging points all by itself. Furthermore, I’m not here to make myself or our leadership teams as much money as possible because there’s a greater meaning to my work.
As most of the UKs trade comes in by sea, each person’s part no matter how small or big, means we are all cogs in the same big wheel. We all help to ensure the UK gets what it needs to sustain the wider economy and many millions of lives are kept as safe as possible along the way.