How long have you worked for the MCA?
4 and half years.
Can you briefly describe your job role?
As a Senior IT Service Manager, my job consists of the overall running of managed service providers and also being a point of contact or escalation for internal stakeholders of services. I also take a hybrid approach, being a technical person, and get involved with that nature of work quite often in conjunction with service management. I’m very well known as ‘the phone guy’
What led you to join the MCA? What was your career trajectory up to your current role?
I saw my original job just by chance, looking for a new challenge. When I saw it, I wasn’t actually sure what IT Service Management was as a whole and thought it would be good to throw myself in the deep end and learn some new skills. Since starting, I’ve managed to bag a promotion (same job, higher grade) following a few months of deputising.
What does a typical workday look like for you?
Back-to-back meetings and keeping on top of emails/Teams messages! But when I eventually get some downtime from meetings, I tend to try and attack my to-do list in order of priority (or who is shouting the loudest 😊)
What do you enjoy the most about your role?
The fast-paced, constant flow of work really challenges me (in a good way) and moving from task to task and onto a wide variety of different things keeps me focused. Primarily, I am a corporate service manager, but I find myself dipping into the blue light side of things, and of course, telephony!
What do you feel makes the MCA stand out as an organisation/ employer?
The team we have within the MCA really makes it. Everyone is very friendly and approachable, and I’ve never worked in a place where we do so much team building activities. Things like that really the MCA stand out.