What is it like working in the Delivery and Service Management Team?

I joined the DVSA Tech Services leading the Delivery and Service Management team in January 2023, although I’m not new to the Civil Service having spent time in HMRC and DWP.

What I can say is that joining this team has been a fantastic move. In the team you can take ownership of your work, while importantly being empowered to deliver.

There are several functions that make up the team – Delivery Management/Service Delivery Management/Transition & Change/Process Improvement/Business Relationship Management.

The team currently consists of 20 members and is steadily expanding, yet it successfully preserves a close-knit team culture. Together, we emphasize a broader outlook to provide mutual team support rather than becoming siloed on “what’s mine”.

You will find yourself in an open and welcoming team

What is the most exciting part of this role?

In this role you will have the space and scope to excel in the Business Relationship Management function to drive progress aligned with our Directorate’s goals. You have the opportunity to cultivate and nurture meaningful connections with diverse senior stakeholders across the DVSA.

You will see how Tech Services critically feeds into how the DVSA functions, identifying areas for improvement and playing a key part so that the improvements to our service are put into practice.

You will be a catalyst for change with pride, as you see visible change come from your insights and relationship building.

“You will be joining a supportive close-knit team with the space and scope to excel in delivering an effective Business Relationship Management function”

Dan Bewick
Tech Services Delivery & Service Manager