Can you briefly describe your job role?
I am a Senior IT Systems Engineer and I specialise in the running of the Blue Light IT systems used by HM Coastguard. This involves proactive maintenance, resolving incidents and project work. The most important thing is to make the Coastguard IT systems as reliable as possible for the Coastguard.
What led you to join the Maritime and Coastguard Agency (MCA)? What was your career trajectory up to your current role?
I worked for several private companies before joining the MCA. After earning a master’s degree in Medieval History, I worked for the John Lewis Partnership – on the shop floor of John Lewis Southampton and then for their internal IT department. After being made redundant from my role at John Lewis, I went to work for Carnival UK as an Assistant Production Manager for entertainment on cruise ships.
When the industry contracts ended during the pandemic, I then applied to join the MCA, working on the service desk. This was a great entry point into the MCA, however I prefer the more technical side of IT and looked for an engineering role. I applied for a position as an Application Operations Engineer in 2021 and was successful. From there, in 2023 I applied for a position as a Senior Application Operations Engineer (now Senior IT Systems Engineer) and am currently in this role.
What does a typical workday look like for you?
I usually work out of the Joint Rescue Commander Centre (JRCC) in Fareham, as it is where most of our Blue Light customers are based. No day is particularly routine as we tend to be reactive, however my usual daily tasks include running through raised tickets and updates, contacting users, proactive maintenance on systems that the coastguard use, and regular project work on future improvements.
I particularly enjoy the reactionary part of my work, when my team must resolve unexpected issues and come up with solutions on the fly. While it is not ideal that problems occur, this can make the day fun albeit a little stressful. It is good to be challenged.
What I enjoy most about the job is that it is a unique challenge and no two days are ever completely the same. The team I work with on a day-to-day basis are great to collaborate with and we all get on very well.
What do you feel makes the MCA stand out as an organisation / employer?
The Maritime and Coastguard Agency (MCA) stands out for its pivotal role of ensuring public safety both through the work of HM Coastguard and its regulatory functions.
The MCA’s commitment to innovation and implementing new technology also makes it stand out as an organisation for me with its emphasis on green technology and sustainability.
What also cannot be underrated is the supportive structure in place for employees.
Overall, it is a well-rounded place to work, and the great team atmosphere and people I work with makes it enjoyable for me.